First Strike System

 

Every product shipped by Vitabase has a 60-day money back guarantee.

Directions and Conditions for refund:

• The customer must call Vitabase at 888 337-8646 and request an RMA (return merchandise authorization) number before returning any merchandise.
• The customer must contact Vitabase and ship the merchandise within 60 days from the date that the product was ordered.
• The customer is responsible for the return shipping costs.
• We will accept a single opened container of each individual product. We will accept additional returned containers of that same product as long as they are unopened.

Exceptions to the above conditions may be granted at the discretion of Vitabase on a case by case basis.

Do not return products to Vitabase after 60 days have passed without calling us first! Packages received without an RMA number after 60 days have passed will not be refunded. These packages will be discarded and cannot be returned to the customer!

Cancelled Orders:

Orders that are cancelled by the customer before they are shipped are refunded promptly, usually the same business day*. If the customer cancels the order after the product is shipped, the package must be returned to us before a refund is given.

 

 

Returns for Self Defense Products Policy:

Here at First Strike System our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.

Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. Only items with warranties can be returned outside 30 days (see warranty policy below).

If you need to return an order, please read the following:

• Contact us by email (customerservice@firststrikeonline.org )for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you.
  
  
• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at First Strike System. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
  
  
• Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $8.95 for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost). If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
  
  
• Hidden Cameras - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized by First Strike System before product(s) is returned. All products must be returned in the original packaging.
  
  Special exceptions for returning your order MAY be made on a CASE-BY-CASE basis. We will NOT accept returns because the product is "too big", "too small", "does not fit in with the area", etc. If you have questions about a specific camera, please contact us by phone or email. If a return is authorized for a refund, the item(s) being returned are subject to deductions for shipping costs and a 25% restocking fee.
  
  
• IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
  
  
• Videos and eBooks - There will not be any refunds given for returned videos or eBooks. 
  
• WARRANTY POLICY - Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is only warranted for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being return under warranty MUST be returned with original packaging, accessories, instruction manuals/pamphlets, etc. Failure to do so will result in warranty being voided and not fulfilled. Products being returned under warranty will be thoroughly inspected for the specified manufacturer defect, wear and tear and/or customer misuse, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty. Items that do not have a warranty cannot be returned outside 30 days of receipt. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.
  
  
• You are responsible for the cost of shipping the item back to First Strike System. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
  
  
• First Strike System gives free shipping to orders that are $100.00 or more. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $64.95 plus $8.95 shipping, your refund will be the cost of the item which is $64.95. However, if your order was $112.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $102.95. ($112.00 minus $8.95 shipping on most orders).
  
  
• Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to our third party supplier TBO-TECH.
  
  
• Returns can be sent to:
  
  

  TBO-TECH
  ATTN: Returns (RMA Number)
  224 Lindsay Road
  Raeford, NC 28376

 

         Returns for Fitness Program Policy:

 

The First Strike System Fitness Program has a 10-week Guarantee! You may return your product in an unaltered condition (i.e., no damage done to the product) within 10-weeks. You are responsible for all shipping charges and need to have a tracking number in case of a lost package. You will be refunded your money after the package has been inspected.