1. Request a Return Merchandise Authorization (RMA) Number from Macho Customer Service.
eMail Customer Service at customerservice@firststrikeonline.org for an RMA, | - Have your invoice number and customer code.
- Returned Merchandise must be shipped prepaid by the customer.
- An RMA number is valid for 30 days only.
- The RMA number must be clearly marked on the shipping label. Macho will not accept returns without an RMA # on the label. Please follow this example and ship to:
Macho Products, Inc.
Attn: Return Goods Department
RMA# ___________
10045 102nd Terrace
Sebastian, FL 32958
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BE SURE TO INCLUDE YOUR RMA# ON THE OUTSIDE LABEL OF EACH SHIPPING CARTON AND ON ALL CORRESPONDENCE. | PLEASE PACKAGE YOUR RETURN PROPERLY: | - Pack equipment loosely to prevent wrinkling – DO NOT CRUSH
- Leave straps unfastened not wrapped around it.
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What You May Return
You may return new merchandise suitable for resale; this does not include anything that has been washed, worn, altered, or soiled or damaged. Returns are accepted for exchange/refund within 14 days of purchase with no restocking fee. What You Can’t Return
Merchandise not suitable for return includes: | - Products without an RMA#
- Merchandise that has been worn
- Merchandise that has been washed
- Merchandise that has been altered, soiled, or damaged
- Discontinued merchandise
- Sparring equipment that is packed too tightly or with straps wrapped around it, which permanently changes the shape or smooth surface of the product
- Customized products
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Restocking Charge
If new merchandise is returned within 15-60 days of purchase, there will be a 15% restocking charge, if merchandise is returned within 90 days there will be a 20% restocking fee, after 90 days, merchandise will not be accepted. |
Macho Corporate Warranty
Macho/RedMan warrants its products to be free from defects in materials and workmanship for 60/90 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty, Macho/RedMan will, at its option, repair or replace non-conforming goods.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, MACHO'S/REDMAN'S LIABILITY AND THAT OF ITS VENDORS OF NEW GOODS SHALL NOT EXCEED THE VALUE OF THE GOODS SOLD. NEITHER MACHO/REDMAN NOR ITS VENDORS SHALL BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. TO THE EXTENT ALLOWED BY LOCAL LAW, MACHO/REDMAN AND ITS VENDORS DISCLAIM ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. |